Work Experience
March 2019 – December 2019
Smith & Williamson – IrelandOffice Manager / Personal Assistant to the General Manager
- Agenda management and email monitoring for various directors and GM;
- Travel planning and booking
- Process travel expenses
- Assist with management of correspondence
- Prepare internal and external meetings/teleconferences, events and request catering arrangements;
- Preparation of high-quality presentations, reports and letters;
- Preparing and collating all relevant documents required for meetings
- Meet and greet guests and/or clients;
- Supervise the tock control of all consumables used in the meeting rooms;
- Reception cover, support on ensuring adequate staff cover on reception
- Support to Business Development Manager
- Coordination of events (writing and preparation of presentations)
- Data-analytics
October 2016 – February 2019
Smith & Williamson – IrelandTeam Assistant/ Events Coordinator
- Edit and proofread legal documents.
- Manage busy calendars and schedule teleconferences and meetings.
- Welcome clients and conduct initial screenings of new clients.
- Attend executive meetings and type minutes.
- Organize and fille all kind of documents and ensure they are updated.
- Liaison with staff and facilities team, suppliers and clients.
- Answer calls in a politely way and take accurate messages when necessary.
- Deal efficiently with general enquiries
- Monitor voicemail.
- Ad hoc duties for the Marketing coordinator, Department managers and Head of Office.
September 2016
RKD (Robinson Keefe Devane)Receptionist (temporary)
- Operate a switch board and direct calls;
- Maintain office security by following safety procedures and controlling access via the reception desk;
- Meet and greet clients; Manage meeting rooms and request catering arrangements;
- Arrange couriers and taxi services;
- Liaise with staff, suppliers and clients; check incoming mail and distribute to relevant personnel.
August 2016
Verizon Ireland Limited - IrelandReceptionist (temporary)
- Maintain office security by following safety procedures and controlling access via the reception desk;
- Greet and welcome guests; Answer, screen and forward incoming phone calls;
- Liaise with staff, suppliers and clients;
- Ad hoc administration;
- Book couriers and taxi services.
July 2016
Citrix Systems Inc - IrelandReceptionist (temporary)
- Assist with front of house duties, including call handling, meet and greet external visitors;
- Liaise with staff, suppliers and clients;
- Assist with managing incoming and outgoing post, book couriers and taxi services;
- Prepare and distribute a variety of reports and documents.
July 2015 – April 2016
Centro Medico da Murtosa (CMM) - PortugalHealth Clinic Secretary
- Arrange and schedule appointments; Manage phone and email queries;
- Deal with correspondence and general queries from patients; Liaise with staff, suppliers and patients
- Prepare and send reports;
- Handle cash transactions and send invoices;
- Health management system;
- Set up, organization and maintainance of patient records according to established procedures;
- Coordinate doctor rooms and set up them as needed;
- Quality and customer service.
May 2014 – March 2015
Withus - PortugalOffice Manager
- Receive and sort daily mail/deliveries/couriers;
- Meet and greet any visitors to the office;
- Book flights and accommodation;
- Management of travel expenses;
- Deal with any queries and complaints;
- Supplier relationship management;
- Monitoring of employee assiduity;
- Process and management of the resumes in database;
- Support and development activities in the HR department.
April 2009 – April 2014
Altice Labs - PortugalTeam/Executive Assistant
- Manage Director’s agenda;
- Schedule meetings;
- Liaise with staff in other departments and with external contacts;
- Create and maintain filing systems;
- Process travel costs for payment;
- Book rooms and conference facilities;
- Support and advice to senior management in a 100 members team;
- Organize travel;
- Arrange in-house and external events;
- Service to customers and suppliers.
July 2007 – November 2008
José Maria de Oliveira & Filhos, Lda - PortugalAdministrative Assistant and Estate Agent
- Administrative office support services;
- Revenue management for clients;
- File and record of documents;
- Make bank deposits;
- Collect tenants rent;
- Liaise with customers and suppliers;
- Display homes.
Education
September 2010 – December 2013
University of Aveiro - PortugalMarketing Master – MSc
Marketing Data Analysis; Internet Marketing Applications; Consumer Behaviour; Brand Management; Integrated Marketing Communication; Supply Chain Management; Marketing Research; Development and implementation of integrated communication plans; Study of consumer behaviour; Analysis of statistics from market research.
Dissertation titled - Brand Associations: The Case of PT Corporate Brand" - Positioning and management of brand image in relation to the study of consumer behaviour in the context of brand recognition.
October 2004 – February 2008
University of Aveiro – PortugalOffice Management and Business Communication – BSc
Introduction to Management; Treatment of Text and Language Technology; Archive Techniques; Organisational Behaviour; Basic Notions of Law; Human Resources Management; Secretarial Techniques; Public Relations; Business Communications (German and English).
Extra Training Courses
- People Management (3 days) July 2019 – Professional Development – Ireland
- Taking minutes (1 day) March 2019 – CMG Professional Training – Ireland
- German Language Course A2 (July – September 2019) – Atlas Language School - Ireland
- Neurolinguistic Programming (20 Hours) March 2014 – Forinova Aveiro
- Networking - Installation and Configuration (50 Hours) May 2009 - CESAE Aveiro
- Adobe Illustrator (50 hours) April 2013 – CESAE